Thank you so much for your online checkin operation: it will speed up the access to your accommodation.
Please, fill in the following form. Entering your reservation ID (check it on your voucher) will make the lookup process easier
Mana EcoRetreat informs you about its Privacy Policy regarding the processing and protection of personal data of users and customers that may be collected by the navigation or contracting of services through the website https://manaecoretreat.com.
In this sense, Mana EcoRetreat guarantees compliance with current legislation on protection of personal data, reflected in Law 15/1999 of 13 December on the Protection of Personal Data (LOPD), and Royal Decree 1720/2007 of 21 December, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (RGPD).
Use of this website implies acceptance of this Privacy Policy.
Identity of the responsible:
• Holder: Rafilanzan Servicios SL
• NIF/CIF: B76289784
• Address: Calle el Cesto 2, Las Breñas, Las Palmas - 35570 (España)
• E-mail: info@manaecoretreat.com
• Phone: +34 680961253
• Website: https://manaecoretreat.com
Principles applied in data processing
In processing your personal data, the Data Controller will apply the following principles that comply with the requirements of the new European Data Protection Regulation (GDPR):
Principle of lawfulness, fairness and transparency: the Data Controller will always require consent for the processing of personal data which may be for one or more specific purposes about which the Data Controller will inform the User beforehand with absolute transparency.
Principle of data minimisation: The Data Controller shall request only the data strictly necessary for the purpose or purposes for which it is requested.
Principle of limitation of the storage period: The Data Controller shall keep the personal data collected for the time strictly necessary for the purpose or purposes of the processing. The Data Controller shall inform the User of the relevant retention period according to the purpose.
In the case of subscriptions, the Data Controller shall periodically review the lists and delete those records that have been inactive for a considerable period of time.
Principle of integrity and confidentiality: The personal data collected shall be processed in such a way that their security, confidentiality and integrity are guaranteed.
The Data Controller takes the necessary precautions to prevent unauthorised access or misuse of its users’ data by third parties.
Obtaining personal data
To browse https://manaecoretreat.com it is not necessary to provide any personal data.
The cases in which you do provide your personal data are the following:
When contacting through the contact forms or sending an e-mail.
When you sign up for a subscription form or a newsletter that the Owner manages with MailChimp.
Rights
The Data Controller informs you that you have the right to: Access your personal data:
Request access to your stored data.
Request rectification or deletion.
Request the restriction of processing.
Oppose the processing.
You cannot exercise the right to data portability.
The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly to the Holder, which means that any customer, subscriber or collaborator who has provided their data at any time, can contact Mana EcoRetreat and request information about the data stored and how it has been obtained, request the rectification of the same, oppose the treatment, limit its use or request the cancellation of such data in the files of the Holder.
To exercise your rights of access, rectification, cancellation and opposition you must send an email to info@manaecoretreat.com together with valid legal proof such as a photocopy of your ID card or equivalent.
You have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you consider that the processing of personal data concerning you infringes the Regulation.
Purpose of the processing of personal data
When you connect to the website to send an email to the Owner, subscribe to its newsletter or make a contract, you are providing personal information for which Mana EcoRetreat is responsible.
This information may include personal data such as your IP address, first and last name, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by Ionos.
The personal data and the purpose of the processing by the Data Controller is different depending on the information capture system:
Contact forms: The Holder requests personal data among which may be: Name and surname, email address, phone number and website address in order to respond to queries from Users.
For example, Mana EcoRetreat uses these data to respond to messages, questions, complaints, comments or concerns that users may have regarding the information included on the website, the services provided through the website, the processing of personal data, questions regarding the legal texts included on the website, as well as any other query that the User may have and that is not subject to the conditions of the website or the contract.
Content subscription forms: The Holder requests the following personal data: Name and surname, e-mail address, telephone number and website address in order to manage the subscription list, send newsletters, promotions and special offers.
The personal data provided to the Data Controller will be located on the servers of The Rocket Science Group LLC d/b/a, domiciled in the USA (Mailchimp).
There are other purposes for which the Data Controller processes personal data:
• To ensure compliance with the conditions set out in applicable law. This may include the development of tools and algorithms to help this website ensure the confidentiality of the personal data it collects.
• To support and improve the services offered by this website.
• To analyse user browsing. The Owner collects other non-identifying data obtained through the use of cookies that are downloaded to the User’s computer when browsing the website, the characteristics and purpose of which are detailed in the Cookies Policy.
• To manage social networks. Mana EcoRetreat has a presence in social networks. If you become a follower in the social networks of the Holder, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and that you have previously accepted.
You can consult the privacy policies of the main social networks by clicking on these links:
• Facebook
• Instagram
The Holder will process your personal data in order to correctly manage its presence on the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of the social networks allow.
Under no circumstances will the Data Controller use the profiles of followers on social networks to send advertising on an individual basis.
Security of personal data
To protect your personal data, the Data Controller takes all reasonable precautions and follows industry best practices to prevent the loss, misuse, improper access, disclosure, alteration or destruction of your personal data.
The website is hosted by Ionos. Data security is guaranteed, as all necessary security measures are taken. You can consult their privacy policy for more information.
Mana EcoRetreat informs the user that their personal data will not be disclosed to third party organizations, except that such transfer of data is covered by a legal obligation or when the provision of a service involves the need for a contractual relationship with a processor. In the latter case, the transfer of data to the third party will only be carried out when Mana EcoRetreat has the express consent of the user.
However, in some cases collaborations with other professionals may be carried out, in such cases, the user’s consent will be required, informing the identity of the collaborator and the purpose of the collaboration. This will always be carried out with the strictest security standards.
Content from other websites
Pages on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.
These websites may collect data about you, use cookies, embed additional tracking code from third parties, and monitor your interaction using this code.
Cookie Policy
In order for this website to function properly it needs to use cookies, which is information that is stored in your web browser.
On the Cookie Policy page you can consult all the information relating to the collection policy, the purpose and treatment of cookies.
Legitimation for data processing
The legal basis for the processing of your data is: consent.
To contact the Owner, subscribe to a newsletter or make comments on this website you must accept this Privacy Policy.
Categories of personal data
The categories of personal data processed by the Data Controller are:
• Identification data.
• No specially protected categories of data are processed.
• Retention of personal data
• The personal data you provide to the Data Controller will be kept until you request its deletion.
• Recipients of personal data
Mailchimp The Rocket Science Group LLC d/b/a , domiciled in the USA.
More information at: https://mailchimp.com
The Rocket Science Group LLC d/b/a processes the data in order to provide email marketing services to the Data Subject.
Google Analytics is a web analytics service provided by Google, Inc., a Delaware company with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).
More information at: https://analytics.google.com
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website operator analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google’s Privacy Policy page explains how Google handles privacy regarding the use of cookies and other information.
You can also see a list of the types of cookies used by Google and its partners and information about their use of advertising cookies.
Web Browsing
When browsing https://manaecoretreat.com non-identifying data may be collected, which may include, IP address, geolocation, a record of how services and sites are used, browsing habits and other data that cannot be used to identify you.
The website uses the following third party analytics services:
Google Analytics
The Owner uses the information obtained to obtain statistical data, analyse trends, administer the site, study browsing patterns and to gather demographic information.
Accuracy and veracity of personal data
You undertake to ensure that the data provided to the owner is correct, complete, accurate and up to date, as well as to keep it duly updated.
As a user of the website you are solely responsible for the accuracy and correctness of the data submitted to the website exonerating Mana EcoRetreat from any liability in this regard.
Acceptance and consent
As a user of the website you declare to have been informed of the conditions on the protection of personal data, you accept and consent to the processing of such data by Mana EcoRetreat in the manner and for the purposes stated in this Privacy Policy.
Revocability
To exercise your rights of access, rectification, cancellation and opposition you have to send an email to info@manaecoretreat.com along with valid proof in law such as a photocopy of your ID card or equivalent.
The exercise of these rights does not include any data that Mana EcoRetreat is obliged to keep for administrative, legal or security purposes.
Changes in the Privacy Policy
The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as industry practices.
These policies will remain in force until they are modified by other duly published policies.